Return & Refund Policy

Refund & Exchange Policy

At Nashaman.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

Exchange Policy

We accept exchange requests for products that are unused, unwashed, and in their original condition with all original tags attached. The product must be returned in the same condition in which it was delivered, along with its original packaging (if applicable).

To request an exchange, please contact us within 7 days of receiving your order.

Refunds

Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria. After verification, we will notify you regarding the status of your request.

If your refund request is approved, the refund amount for the returned product will be transferred to your bank account through an online bank transfer. Please allow 5–7 working days for the refund to be processed after approval.

Exchanges

If you receive a damaged, defective, or incorrect product, we will gladly replace it with a new item at no additional cost.

To initiate an exchange, please contact us within 7 days of receiving your parcel.

Email: nashamanstore@gmail.com

WhatsApp: +92 334 4029278

Return Shipping

After submitting your exchange request through nashamanstore@gmail.com or WhatsApp +92 334 4029278:

  • If the wrong, damaged, or defective item was sent by Nashaman.com, we will arrange a free doorstep pickup without any delivery charges.

  • If the correct item was delivered according to your order but you wish to exchange it due to size, color, or personal preference, an exchange service charge of Rs.400 will apply for doorstep pickup. You may also return the parcel using your preferred courier service.

After receiving and inspecting the returned product, we will process your approved refund through an online bank transfer or dispatch the replacement item, depending on your request.

Product Exchange Limitations

To maintain our quality standards, the following conditions apply:

  • Products purchased during sale or promotional campaigns are not eligible for exchange or refund unless they are damaged, defective, or incorrect.

  • If an exchange is approved during a sale period, the current sale price of the product will be considered final.

  • Products must be unused, unwashed, and in resellable condition.

  • All original tags, labels, and packaging must remain attached and undamaged.

  • Items showing signs of use, washing, alteration, or damage caused by the customer will not qualify for exchange or refund.

Contact Us

If you have any questions regarding our Refund & Exchange Policy, please feel free to contact us.

Website: https://nashaman.com/

Email: nashamanstore@gmail.com

WhatsApp: +92 334 4029278